Shipping policy

Shipping Policy

Thank you for shopping at Cleanova. We are dedicated to getting your order to you as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

2. Shipping Rates & Delivery Estimates

We are proud to offer Free Standard Shipping on all orders.

  • Estimated delivery time: 5–7] business days.

  • Shipment method: Standard Tracked Shipping.

Note: Delivery delays can occasionally occur due to customs processing or seasonal carrier volume.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

Cleanova is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

If you receive your order damaged, please contact our support team immediately. Please save all packaging materials and damaged goods before filing a claim, and include a photo of the damage for faster processing.

6. Missing Packages

If your tracking information states that your package was delivered but you have not received it, please check with your neighbors or local post office before contacting us. Cleanova is not responsible for packages stolen after confirmed delivery.

7. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.